Refund policy

We have a 5-day replacement policy, which means you have 5 day after receiving your item to request a replacement.

IMPORTANT POINTS ABOUT OUR RETURN POLICY

- NO RETURNS WILL BE ACCEPTED FOR SIZE ISSUES OR QUALITY OR PERSONAL PREFERENCES. We publish sizes of our products in product descriptions.

- REPLACEMENTS WILL ONLY BE ISSUED AFTER INSPECTION

- UNBOXING VIDEO IS A MUST TO INITIATE A RETURN

Our 5-day replacement policy is applicable only to the following cases:

  • Wrong Item Received - must be verified via unboxing video
  • Defective or Damaged item received - must be verified via unboxing video

The following cases will NOT be eligible under our 5-day replacement policy:

  • Any item that has been damaged or washed by the customer.
  • Any item not sent in its original packaging along with the original box and inserts.
  • Any item not in its original condition.

To be eligible for a replacement, your item must be in the same condition that you received it, unworn or unused, with inserts, and in its original packaging.

- Based on the pictures and unboxing video shared by the customer, our team will determine whether a replacement or return is warranted. Decision of our team in this regard is final.

- In case of prepaid orders, if the customer is unavailable or refuses to accept the delivery, and the order is returned to us, the refund will be initiated within 2–3 business days of return and will be credited to the original payment method within 7–10 business days.

- We are not responsible if the customer overpays to the courier person without observing the COD amount on the bill.

- If the customer contacts us after the 5 day return policy has lapsed, Comforta will not be catering to those requests.

Approved returns will be refunded directly to your UPI ID or bank account. Once your return is approved, we will initiate the refund within 3–5 business days. Depending on your bank or UPI service provider, the amount should reflect in your account within 7–10 business days.

Refunds: 

We issue refunds to the customer's bank account via UPI or Net Banking in exceptional cases where the item is delivered with a delay of multiple weeks or if the customer has repeatedly received incorrect or damaged items. Refunds will be initiated within 3–5 business days of the approval of the refund request, and the amount should credited in the customer's bank account within 7–10 business days after initiation.

To start a return/replacement:

  1. Email Us: Please send an email to hello@comforta.in.

  2. Include Details: In your email, mention your order number, attach clear photos and videos of the damaged or incorrect product, and include any relevant comments or concerns.
    We will review and respond to your return request within 1–2 business days.

  3. Return Pickup & Refund: If your order is eligible for a return, we will initiate a return pickup request with our courier partner.
    Once the product is picked up and reaches us, we will initiate the refund within 2–3 business days. The refund amount should be credited to your account within 7 business days from initiation.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

If you receive a damaged or incorrect product, please inform us within 5 days of delivery. Once we receive your request, we will begin the exchange process. All exchange requests are reviewed and approved within 2–3 business days. After approval, the replacement product will be shipped within 1–2 business days, and you can expect to receive it within 5–7 business days from the date of approval.


Exchange Timelines

  • Customers must raise an exchange request within 5 days of receiving the order.

  • All exchange requests are reviewed and approved within 2–3 business days.

  • Once approved, the replacement product will be shipped within 1–2 business days.

  • You can expect delivery of the exchanged product within 5–7 business days from the date of approval.


Contact Us

We will notify you once we’ve received and inspected your return, and let you know if the replacement was approved or not. If approved, you will get the amount in your in-store wallet as a discount code or gift card for your next order.
If more than 15 business days have passed since we’ve approved your return, please email on hello@comforta.in.